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Secure Ordering
Sensia supplies you
with secure (SSL) online processing of your'
payment information. With our system,
you receive your own password protected account
that has a memory of all your vital information
including shipping address, phone number,
e-mail account, and preferred payment options.
Alternatively, you can order anonymously and opt out of having your information stored for later use.
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Ordering and Payment Options
If you have any hesitation about processing
your payment information on-line please choose one
of the following alternatives listed below. We accept
Visa, Master Card, American Express, checks and money orders.
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Fax your order to us at 609.884.6407 (Orders and order inquiries only, please).
Our on-line system will generate an invoice
that you can fax to us. It will calculate taxes
(if any),
shipping charges, and your total. Just go ahead
and process your order online just as you would
normally.
When you come to select your payment option select "Payment by Mail." You
can then proceed to your invoice which you can
save, print and fax to us with your payment information or check.
Or if you prefer to write your own invoice using our printable
order form, please be sure to include your name, address, phone number,
and e-mail account, along with the product names and quantities. Total your invoice including applicable tax and shipping charges, then...
Mail your Check, Money Order,
and/or Order to:
Good Scents / Sensia.com
Attn: Order Department
327 Carpenters Lane
Cape May, NJ 08204
Call us Toll-Free at 1.800.777.8027.
Our store hours are 10 AM to 6 PM Eastern Standard Time during the
Winter and Spring; hours are extended in the warmer months. If
you are calling after store hours you may leave a message with
your name and phone number along with a good time to reach you
(in your time zone) and we will return your call as soon as possible.
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Stop by and Visit Us!
If the whole idea of catalog ordering just gives
you the willies and you prefer the personal touch of our charismatic staff, by all means stop by and
shop in person! You can smell the candles, incense,
and oils for yourself as well as sample any of the
titles in our musical database which we would be
happy to play for you. We also carry many fine arts
and crafts in our store that we do not offer online.
We are located on the corner of Jackson Street and Carpenters Lane
in Cape May, NJ (327 Carpenters Lane). If you are in the area or
willing to take a trip, we have a lovely town. Check out the links
we have provided within our Fun Pages to
learn more about Cape May like where it
is, how to get there, what the weather is like, hotels to stay at,
dining, area events, and more!
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If you have any questions or problems
with ordering from us please Contact
Us addressing your problem to our Customer
Service department
Our Privacy Policy and Company Philosophy
It is our responsibility to provide fast and reliable customer service, high quality products, suggestions for using them properly, and complete customer satisfaction. Our goal is more than a sale, we strive to please our customers beyond their expectations; and to never forget that all of our customers are individuals and deserve individual attention.
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We will never, for any
reason, sell or share our mailing list
or account information with anyone. No Spam from us. Period.
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Customers will always be given
the best possible service; orders will be delivered quickly and emails will be answered promptly.
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All of our products will be
proven in our physical store for customer
satisfaction before they are offered on the
internet for sale.
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For shipping, we use clean,
recycled packing materials. This enables
us to not only keep our shipping costs lower,
but helps to keep more packaging materials
out of our already overburdened landfills.
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Printable Order Form
Shipping Information, Methods and Delivery
Shipping Options
All orders shipped within 24 hours; excluding Saturday, Sunday and Federal Holidays. In the event of a backorder, customers are notified via email within 24 hours.
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UPS Ground Delivery |
Sensia's UPS and Priority Mail shipping offers dependable, low-cost ground delivery for only $6.95 per order. Orders over $125.00 ship free (Ground Service only ~expedited delivery available at an additional charge).
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UPS Guaranteed day of delivery to every address in the 48 contiguous states.
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Orders requesting "Ground" delivery must be received by 10 AM EST, in order to receive same day shipping; otherwise the package will ship the next business day.
(Please note that UPS and Fedex do not count Saturday, Sunday or Federal holidays.)
Ground delivery time depends on how many zones the package must travel from our store in Cape May, NJ.
The US has 8 continental zones, which may require up to a 7 day
delivery time.
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UPS
3 Day Delivery |
UPS 3 Day Delivery offers the ideal mix of economy and guaranteed on-time delivery.
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UPS Guaranteed delivery within three business days to and from every U.S. address in the 48 contiguous states
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Orders requesting "3 Day" delivery must be received by 7 am. EST, three business days before the package is to be delivered. For example, 2nd Day orders placed by 7 AM EST on Monday will be delivered by the end of the business day on Thursday.
(Please note that UPS and Fedex do not count Saturday, Sunday or Federal holidays.)
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2nd Day Delivery |
UPS "Second Day " delivery is an economical alternative for time-sensitive shipments that do not require overnight or morning service.
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UPS
Next Day Delivery |
UPS Guaranteed "Next Day Air" overnight delivery by 12:00 noon, or the end of next business day depending on location.
- Saturday delivery is available for an an addition $12.50 fee. Arrangements for Saturday delivery must be made via telephone at 1-800-777-8027
- Some shipments to and from remote locations may require additional time in transit
- Orders requesting Next Day Air Delivery must be received by 10 AM EST, the day before the package is to be delivered. For example, Next Day Air orders placed by 10 AM EST on Monday will be delivered on Tuesday, orders placed after 10 AM will deliver on Wed.
Please call 1.800.777.8027for availability of late order expedited shipping.
(Please note that UPS and Fedex do not count Saturday, Sunday or Federal holidays. )
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We are happy to be able to offer
you a Flat Shipping Rate of $6.95 for any size
order, anywhere within the continental United States.
In order to take advantage of this convenience,
just choose "Ground" as your method of shipping
while completing your order form. Flat rate orders are occasionally shipped via US Priority Mail at Sensia's discretion. Orders over $125. Shipped Free (Applies to Ground shipping only).
- Non-Continental Orders will be shipped
via US Mail or UPS. Just use our online ordering
system and choose "Flat Rate UPS Ground" as your ship method. We will then calculate the shipping charge for you based on the size and weight of your order, and email you with the shipping cost. Once you approve the ship cost, your order can be processed. Applies to the domestic US and its territories ONLY.
- UPS
and Fedex do not deliver to PO
Box addresses. Please provide an alternate "street" address
if you have only provided a PO Box address on the
order form.
- In the event that the carrier has to return
your package because they were unable to deliver
it due to incorrect address information and/or
customer failure to pick up package, we have the
right to charge that customer the necessary reshipping
fees.
- Some International orders require payment
in the form of an international money order in
US $ funds. Due to recent changes in payment methods,
we are no longer able to accept credit card payments
for some international orders. We will notify you if your payment method needs to be changed. Additional shipping and
handling fees may apply for international orders.
- APO addresses and non-continental US orders: We do ship to APO and US territory addresses via US Mail. Your shipping method will be automatically changed from UPS when we process your order.
Shipping Methods and Expected Delivery.
All shipping rates are determined according the
class and weight of your order. All weights are
rounded up to the next pound. The estimated cost
is totaled using the weight of the order, regular or oversized
box, and how many zones it must travel from our
store in Cape May, NJ. *The US has 8 continental
zones, which may take 7-10 days to deliver to the
West Coast via ground. FYI-Delivery companies do
not operate regular services on Saturdays,
Sundays or Federal holidays. We offer a variety
of shipping methods which you can choose from in
the final phases of placing your order online
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SENSIA RETURN POLICY
We want you to be happy with your purchase! Any product can be returned if you are not happy with it in accordance to our policy. *Please just make sure that all returned products are in their original condition and not used. Returns are eligible for a full refund of the purchase price within 30days of purchase. When we receive your return and verify that it is in it's original condition, we will return your money in the payment form that you used to make your order. We do not charge a restocking fee for returned products.
CD's are also fully
returnable providing that the outer wrapping is
not removed.
Reports of damages, shortages and
order discrepancies must be received within 5 days
upon the arrival of your package.
If you have a special circumstance
(i.e. birthday gift to be given in 6 weeks) just
let us know when you make your purchase so that
we can extend your return time. To notify us when
ordering online, please include the date you wish
to extend your return time in the "Special
Instructions" comment field of the Payment
Information Page. If you are ordering by another
means (Phone or Fax) please be sure to explain
your situation to the sales clerk or make the proper
notation.
- Is there anything on your
order that is a gift?
We can Gift Wrap it for you at no extra charge! When you come to
the Payment Information screen, specify which items in your
cart are to be gift wrapped in the Special Instructions comment
field. It's as easy as that!
Please note that gift wrapping may delay your ship time by up to 48 hours.
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We are sorry to say that we do not
have a print catalog at this time. Your best bet
is to browse our web site; there you can see full
color pictures of the products as well as descriptions
and prices. We have a blank order form that you
can print out to fill in by hand at your leisure,
then mail or fax as you would with a print catalog.
See PRINTABLE ORDER FORM.
Have any questions or
concerns regarding these issues, please Contact
Us. Thank you.
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To place an order, call 1-800-777-8027
©2000-2007 SENSIA INC ALL RIGHTS RESERVED |
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