Secure Ordering
Sensia provides you
with secure (128 Bit SSL Encryption) online processing of your
payment information. With our system,
you may choose to receive your own password protected account
to store your vital information for easy reorders,
or you can order anonymously and opt out of having your information stored for later use.
Online Payment Options
We accept Visa, MasterCard, American Express, Discover, money orders and checks.
*Call us toll free 1-800-777-8027. Our customer service department is open 7 days a week from 10 am to 5 pm Eastern Standard Time.
*Place an order by mail or fax. Simply place your order online and choose "Payment by Mail" in the payment option screen. Our system will have totaled your merchandise, shipping charges and taxes, if applicable. Payment information may be faxed to 609-884-6407 or sent to:
Sensia Inc
Order Dept.
327 Carpenter Lane
Cape May, NJ 08204
If you choose to create your own invoice, you can find out printable order form here.
Just fill in the information and either mail or fax it to us! Fax 609-884-6407
*Visit us in person! If you're in Cape May or one of the surrounding beach towns, please stop by and visit our brick and mortar store, Good Scents. There's no substitute for testing the luxurious body products, sampling the myriad of incense & candles and "test driving" the beautiful jewelry. Not to mention that we have an eclectic music selection with titles spanning from New Age & Sacred Music to World Beat, Jazz & Blues and even a growing Children's selection! We also have a fun and informative book area with titles that you wouldn't likely find at a traditional bookstore. Did we mention that we carry an amazing assortment of home decor items & personal accessories from around the world? From candle holders to pashminas & scarves to hand crafted pottery to mirrors and wall art, Good Scents has something to offer everyone! If you've never been to Cape May, here's a great place to start.
Company Philosophy & Privacy Policy
It is our responsibility to provide fast and accurate customer service, high quality products and tips on how to get the best value from your purchased item and complete customer satisfaction. Our goal is more than just a sale; we strive to please our customers beyond expectations and to never forget that our customers are individuals and deserve individual attention.
*All of our products are proven for quality and customer satisfaction in our bricks & mortar store before being added to our online inventory.
*We use clean recycled materials for shipping whenever possible. This enables us to keep our costs lower and relieves some of the stress on our overburdened landfills.
Privacy Policy
*We will never rent, sell or share our mailing lists or customer information. Ever. Its that simple.
Company Mission Statement
To provide quality products at affordable prices that add enrichment, growth, or enjoyment to the personal lives of our customers.
To recognize all customers as individuals, and treat them with respect and care at all times.
To maintain an atmosphere of caring and solidarity amongst all individual staff members that supports personal goals, growth and mutual respect.
To support our local community by maintaining reliable service on a year round basis, while contributing to other local organizations that enrich our community.
To support our global community by being environmentally responsible in all aspects of our business. |
Printable Order Form
Shipping Information, Methods and Delivery
Shipping Options
All orders shipped within 24 hours; excluding Saturday, Sunday and Federal Holidays.
In the event of a backorder, customers are notified via email within 24 hours.
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UPS Ground Delivery |
Sensia's UPS and Priority Mail shipping offers dependable, low-cost ground delivery for only $7.95 per order. Orders over $125.00 ship free (Ground shipping only).
UPS Guaranteed day of delivery to every address in the 48 contiguous states.
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Orders requesting "Ground" delivery must be received by 9:30 AM EST, in order to receive same day shipping; otherwise the package will ship the next business day.
(Please note that UPS and Fedex do not count Saturday, Sunday or Federal holidays.)
Ground delivery time depends on how many zones the package must travel from our store in Cape May, NJ.
The US has 8 continental zones, which may require up to a 7 day
delivery time.
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UPS
3 Day Delivery |
UPS 3 Day Delivery offers the ideal mix of economy and guaranteed on-time delivery.
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UPS Guaranteed delivery within three business days to and from every U.S. address in the 48 contiguous states
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Orders requesting "3 Day" delivery must be received by 9:30 AM EST, three business days before the package is to be delivered. For example, 2nd Day orders placed by 7 AM EST on Monday will be delivered by the end of the business day on Thursday.
(Please note that UPS and Fedex do not count Saturday, Sunday or Federal holidays.)
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| UPS
2nd Day Delivery |
UPS "Second Day " delivery is an economical alternative for time-sensitive shipments that do not require overnight or morning service.
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UPS
Next Day Delivery |
UPS Guaranteed "Next Day Air" overnight delivery by 12:00 noon, or the end of next business day depending on location.
- Saturday delivery is available for an an addition $12.50 fee. Arrangements for Saturday delivery must be made via telephone at 1-800-777-8027
- Some shipments to and from remote locations may require additional time in transit
- Orders requesting Next Day Air Delivery must be received by 9:30 AM EST, the day before the package is to be delivered. For example, Next Day Air orders placed by 9:30 AM EST on Monday will be delivered on Tuesday, orders placed after 9:30 AM will deliver on Wed.
Please call 1.800.777.8027for availability of late order expedited shipping.
(Please note that UPS and Fedex do not count Saturday, Sunday or Federal holidays. )
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We are happy to be able to offer Flat Shipping Rate at $7.95 for any size
order, anywhere within the continental United States.
In order to take advantage of this convenience,
just choose "Ground" as your method of shipping
while completing your order form. Flat rate orders are occasionally shipped via US Priority Mail at Sensia's discretion. Orders over $125. Shipped Free (Ground shipping only).
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Non-continental orders will be shipped US Priority Mail. Choose "UPS Ground" as your ship method, and we will will contact you via email with the shipping cost based on the size and weight of your order. When you approve the shipping cost, we will process and ship your order. This applies to the non-contiguous states and US Territories only.
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UPS
and Fedex do not deliver to PO
Box addresses. Please provide an alternate "street" address
if you have only provided a PO Box address on the
order form.
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In the event that your packaged is returned due to incorrect address or the customer's failure to pick up package, we reserve to right to assess additional shipping costs for delivery.
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APO addresses and non-continental US orders: We are pleased to offer delivery to APO addresses and US Territories via Priority Mail. Your shipping method will be automatically changed from UPS Ground when we process your order.
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International orders - International orders ares shipped via US Airmail. Shipping and handling fees vary due to size weight and destination. We cannot guarantee against the risk of loss or non-delivery, customs fees and customs delays. You are provided with a tracking number and inquires to postal authorities regarding loss or damage are the customer's responsibility. Returns - We are unable to accept returns from our international customers, unless it was a result of a shipping error. In this instance, we will credit your shipping and remedy the problem immediately. Cancellations - All orders are normally processed and shipped within 24 hours. Once processed, cancellation is not possible. Duties and Taxation - Sensia is not responsible for any duties, taxes or other associated import fees that your country may impose. These additional costs are the sole responsibility of the customer. Orders Held Up At Your Country's Border and Disposal Issues - while we guarantee that your order will be shipped as described in the order confirmation e-mail, we are unable to guarantee that the parcel will reach you in the estimated time frame. Any country/nation, at anytime, can hold your order for reasons that they deem warranted. This usually involves a parcel search, product quarantine, or items within the parcel that may cause some concern with customs officials. These delays are not the responsibility of Sensia and can only be resolved by you and your local postal authorities. PLEASE NOTE: In the event that your country's inspection agency quarantines, disposes or otherwise discards your order, this will become the sole responsibility of the buyer and Sensia will not issue a replacement or refund.
Shipping Methods and Expected Delivery.
All shipping rates are determined according the
class and weight of your order. All weights are
rounded up to the next pound. The estimated cost
is totaled using the weight of the order, regular or oversized
box, and how many zones it must travel from our
store in Cape May, NJ. *The US has 8 continental
zones, which may take 7-10 days to deliver to the
West Coast via ground. FYI-Delivery companies do
not operate regular services on Saturdays,
Sundays or Federal holidays. We offer a variety
of shipping methods which you can choose from in
the final phases of placing your order online
Backordered Items
Return Policy
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We want you to be happy with your purchase! Any product can be returned if you are not happy with it in accordance to our policy. *Please just make sure that all returned products are in their original condition and not used. Returns are eligible for a full refund of the purchase price within 30 days of purchase. When we receive your return and verify that it is in it's original condition, we will issue a refund. We do not charge a restocking fee for returned products.
Reports of damages, shortages and
order discrepancies must be received within 5 days
of recieving your order.
If you have a special circumstance
(i.e. birthday gift for a later date) just
let us know when you make your purchase and we'll extend your return date.
Gift Wrapping
- We will be happy to gift wrap for you at no additional charge! Simply make a note in the "Special Instructions" field on your order. Gift wrap may delay your order for 24 hours.
Print Catalog Requests
- We do not offer a print catalog. Peruse our site, call us with questions or visit us in person! Orders can be placed online, by phone, or can be mailed or faxed to us using our handy Printable Order Form.
Have any questions or
concerns regarding these issues? Please Contact
Us. Thank you! |
